Terms of Sales
Article 1 - Scope
These General Conditions of Sale (known as "GTC") apply, without restriction or reservation, to all sales concluded by TINKIET SAS ("The Seller") with non-professional buyers ("The Customers or the Customer" ), wishing to acquire the products and services offered for sale (“The Products”) by the Seller on the site www.tinkiet.net. The Products offered for sale on the site are as follows:
TINKIET consumable product anti-breakage system, consisting of a TINKIET measuring device and the TINKIET application.
The list of Products may change.
The choice and purchase of a Product are the sole responsibility of the Customer.
Product offers are within the limits of available stocks, as specified when placing the order or pre-order.
Seller reserves the right, but is not obligated, to limit the sale of its Products to any person, geographic region or jurisdiction. The Seller is authorized to exercise this right on a case-by-case basis. The Seller reserves the right to limit the quantities of the Products or services it offers.
The Seller strives to allow the Customer to know the main characteristics of the Products, in particular the specifications, illustrations and indications of dimensions or capacity of the Products, on the site www.tinkiet.net which the customer is required to take note of before to order or pre-order. The Seller strives to present as accurately as possible the colors and images of the Products that it places on order or pre-order. The images nevertheless have an indicative value due to the constant evolution of the Products, and the Seller cannot be held responsible for the difference between the images and the final Products.
All Product descriptions are subject to change at any time, without notice and at the sole discretion of the Seller. The Seller reserves the right to discontinue the sale of a product at any time. Any Product offer on this site is void where prohibited by law.
The Seller does not guarantee that the quality of the Products, services, information or other materials that the Customer purchases or obtains will meet its expectations.
Unless otherwise stated, the Products sold on the site comply with the legislation in force in the European Union and the standards applicable in France. However, it is possible that for certain products or services marketed as part of pre-orders, the compliance procedure is not completed at the time of purchase by the Customer. The Seller undertakes in these situations to deliver the Product to the Customer only after it has been brought into compliance with the legislation in force in the European Union and the standards applicable in France.
These T&Cs are accessible at any time on the website www.tinkiet.net and will prevail over any other document.
The Customer declares to have read these GCS and to have accepted them by ticking the box provided for this purpose before the implementation of the online ordering or pre-ordering procedure on the www.tinkiet.net site.
Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The Seller's contact details are as follows:
TINKIET, SAS
Share capital of 1000 euros
Registered with the RCS of Evry, under number 905 376 760
5 avenue Carnot, 91300 Massy
Email: contact@tinkiet.net
Phone: 0753276201
Section 2 - Price
The Products are supplied at the current prices appearing on the site www.tinkiet.net, when the order or pre-order is registered by the Seller.
Prices are expressed in Euros, excluding and including tax.
The prices take into account any reductions that may be granted by the Seller on the site www.tinkiet.net.
These prices are firm and non-revisable during their period of validity but the Seller reserves the right, outside the period of validity, to modify the prices at any time.
Prices do not include processing, shipping, transport and delivery costs, which are invoiced in addition, under the conditions indicated on the site and calculated prior to placing the order or pre-order.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.
An invoice is established by the Seller and given to the Customer upon delivery of the Products ordered or pre-ordered.
Section 3 – Orders and Pre-orders
It is up to the Customer to select on the site www.tinkiet.net the Products that he wishes to order or pre-order, according to the following methods:
The Customer chooses a Product and puts it in his basket, Product that he can delete or modify before validating his order or his pre-order and accepting these general conditions of sale. He will then enter his contact details or connect to his personal space and choose the delivery method, the price of which will be added to the total amount of his order or pre-order. The Customer may then give their consent to receive commercial communications from TINKIET SAS or its partners. After validation of the information, the order or pre-order will be considered final and will require payment from the Customer according to the terms provided.
Product offers are valid as long as they are visible on the site, within the limits of available stocks.
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order or pre-order and to immediately report any errors.
Any order or pre-order placed on the site www.tinkiet.net constitutes the formation of a contract concluded at a distance between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order or pre-order from a Customer with whom there is a dispute relating to the payment of a previous order or pre-order.
The Customer will be able to follow the progress of his order and his pre-order on the site.
In the event of a Pre-order, the sums paid in advance by the Customer do not constitute a deposit, within the meaning of Article 1590 of the Civil Code.
By placing a Pre-order, the Customer acknowledges that if the Pre-ordered Product is not manufactured within 6 months, he will be reimbursed for his entire purchase.
In this case, TINKIET SAS must reimburse the Customer within fourteen (14) days from the cancellation of the Pre-order.
Article 4 - Terms of payment
The price is paid by secure payment, according to the following terms:
· Payment by credit card
· Payment by Paypal
The price is payable in cash by the Customer, in full on the day the order or pre-order is placed.
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the www.tinkiet.net site.
Payments made by the Customer will only be considered final after effective collection by the Seller of the sums due.
The Seller will not be required to deliver the Products ordered or pre-ordered by the Customer if the latter does not pay the full price under the conditions indicated above.
Article 5 - Deliveries
The Products ordered or pre-ordered by the Customer will be delivered in mainland France.
Deliveries are made within a maximum of one month to the address indicated by the Customer when ordering on the site. The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above.
The Customer acknowledges that, in the event of a pre-order, the delivery time will be extended. The estimated delivery time appears on the website at the time of purchase, and in the pre-order confirmation email. The delivery time depends on the time required and the volume of production of all the pre-ordered Products.
Delivery is constituted by the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered or pre-ordered will be delivered in one go.
If the Products ordered or pre-ordered have not been delivered within one month after the indicative delivery date, for any reason other than force majeure or the act of the Customer, the sale may be canceled at the written request of the Customer under the conditions provided for in Articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him no later than fourteen (14) days following the date of termination of the contract, excluding any compensation or deduction.
Deliveries are made by an independent carrier, to the address given by the Customer when ordering and which the carrier can easily access.
When the Customer has himself taken charge of using a carrier that he chooses himself, the delivery is deemed to have been made as soon as the Products ordered or pre-ordered by the Seller are handed over to the carrier who has accepted them without reservations. The Customer therefore acknowledges that it is up to the carrier to make the delivery and has no warranty claim against the Seller in the event of non-delivery of the goods transported.
In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered or pre-ordered, duly accepted in writing by the Seller, the related costs will be the subject of additional specific invoicing, on an estimate previously accepted by written by the Customer.
The Customer is required to check the condition of the products delivered. He has a period of fourteen (14) days from delivery to make complaints by mail: contact@tinkiet.net
Mail: TINKIET SAS, 5 avenue Carnot, 91300 Massy, accompanied by all the supporting documents relating thereto (photos in particular). After this period and failing to comply with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.
The Seller will refund or replace as soon as possible and at its expense, the Products delivered whose lack of conformity or apparent or hidden defects have been duly proven by the Customer, under the conditions provided for in Articles L 217-4 and following of the Consumer Code and those provided for in these T&Cs.
The transfer of the risks of loss and deterioration relating thereto will only be carried out when the Customer takes physical possession of the Products. The Products therefore travel at the Seller's risk and peril except when the Customer has chosen the carrier himself. As such, the risks are transferred at the time of delivery of the goods to the carrier.
Article 6 - Transfer of ownership
The transfer of ownership of the Products from the Seller to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of the said Products.
Article 7 - Right of withdrawal
According to the terms of Article L221-18 of the Consumer Code "
For contracts providing for the regular delivery of goods during a defined period, the period runs from the receipt of the first good. »
The right of withdrawal can be exercised online, using the withdrawal form attached to these general conditions of sale and also available on the site or any other declaration, unambiguous, expressing the will to withdraw and in particular by post addressed to the Seller at the postal or email address indicated in Article 1 of the GCS, within fourteen days after the day of delivery of the order or pre-order.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be resold in new condition, accompanied by the purchase invoice.
Damaged, soiled or incomplete Products are not taken back.
The return costs remain the responsibility of the Customer.
The exchange (subject to availability) or refund will be made within 14 days of receipt, by the Seller, of the Products returned by the Customer under the conditions provided for in this Article.
Article 8 - Seller's liability - Warranties
The Products supplied by the Seller benefit from:
· the legal guarantee of conformity, for Products that are defective, spoiled or damaged or that do not correspond to the order or pre-order,
· the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use,
Provisions relating to legal warranties
Article L217-4 of the Consumer Code
“The seller is required to deliver goods that comply with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when this has been charged to him by the contract or has been carried out under his responsibility. »
Article L217-5 of the Consumer Code
“The property is in accordance with the contract:
1° If it is specific to the use usually expected of a similar item and, where applicable:
- if it corresponds to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model;
- if it has the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and which the latter has accepted. »
Article L217-12 of the Consumer Code
“The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods. »
Article 1641 of the Civil Code.
"The seller is bound by the guarantee on account of the hidden defects of the thing sold which render it unfit for the use for which it is intended, or which so diminish this use that the buyer would not have acquired it, or I would have paid a lesser price for them, if he had known them. »
Article 1648 paragraph 1 of the Civil Code
“The action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect. »
Article L217-16 of the Consumer Code.
"When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, for a restoration covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention. »
In order to assert his rights, the Customer must inform the Seller, in writing (email or post), of the non-conformity of the Products or of the existence of hidden defects from their discovery.
The Seller will reimburse, replace or have repaired the Products or parts under warranty deemed non-compliant or defective.
Shipping costs will be reimbursed on the basis of the invoiced rate and return costs will be reimbursed on presentation of receipts.
Refunds, replacements or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within 90 days of the Seller's finding of the lack of conformity or the hidden defect. This refund can be made by bank transfer or check.
The responsibility of the Seller cannot be engaged in the following cases:
· non-compliance with the legislation of the country in which the products are delivered, which it is the Customer's responsibility to verify,
· in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.
· The photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the Seller.
The Seller's warranty is, in any event, limited to the replacement or reimbursement of non-compliant Products or Products affected by a defect.
Article 9 - Personal data
This Privacy Policy describes how the personal information of buyers ("Customers or Customer") who acquire products and services offered for sale ("Products") by TINKIET SAS ("Seller") or who use the website www.tinkiet.net (“the Site”) are collected, processed, stored or shared.
The Customer is informed that the collection of his personal data is necessary for the sale of the Products by the Seller as well as their transmission to third parties for the purpose of delivery of the Products.
The Customer is also informed that the collection of his personal data is also necessary in view of the following purposes:
Adaptation of the Product to the Customer's needs.
Performance of the contractual service for monitoring consumption and predicting ruptures of the consumable product associated with the TINKIET measuring device.
Customer relationship and after-sales service.
These personal data are collected for the execution of the contract concluded with the Customer when purchasing the Products.
9.1 Collection of personal data
The Seller may collect the following data:
Account opening
When creating the Client / user account:
Surname, first name, address, email, telephone, type and/or brand and/or characteristics of the consumable product associated with the TINKIET measuring device, main uses of the consumable product concerned, usual rate of consumption of the consumable product concerned, number of persons at home, type of dwelling.
Payment
As part of the payment of the Products offered on the site www.tinkiet.net, it records financial data relating to the bank account, the credit card, or the Paypal account of the Customer / user.
Installing the TINKIET app
When installing and configuring the TINKIET application: Type, brand and characteristics of the consumable product associated with the TINKIET measuring device, main uses of the consumable product concerned, usual rate of consumption of the consumable product concerned, number of persons at home, type of dwelling.
Product Use
As part of the use of the Product, it records the consumption history of the consumable product associated with the TINKIET measuring device.
9.2 Recipients of personal data
Personal data is used by the Seller and its co-contractors for the performance of the contract and to ensure the efficiency of the sale and delivery of the Products.
The category or categories of co-contractor(s) is (are):
· Transport providers
· Payment institution providers
· Order and pre-order management providers
9.3 Data controller
The data controller is the Seller, within the meaning of the Data Protection Act and from May 25, 2018 of Regulation 2016/679 on the protection of personal data. He can be contacted at the following email address:
or by mail to the following postal address:
TINKIET SAS
5 avenue Carnot
91300 Massy
9.4 limitation of processing
Unless the Customer expresses his express agreement, his personal data is not used for advertising or marketing purposes.
9.5 Duration of data retention
The Seller will keep the data collected for a period of 5 years from the end date of the contract, covering the time of the prescription of the applicable contractual civil liability.
Invoices will be kept for 10 years from the date of issue.
9.6 Security and privacy
The Seller implements organizational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.
9.7 Implementation of Customer and user rights
Pursuant to the regulations applicable to personal data, Customers have the following rights:
· They can update or delete the data concerning them as follows: by logging into their personal space, or by contacting TINKIET SAS via the email address contact@tinkiet.net.
· They can delete their account by writing to the email address indicated in Article 9.3 "Data controller".
· They can exercise their right of access to know the personal data concerning them by writing to the address indicated in Article 9.3 "Data controller".
· If the personal data held by the Seller is inaccurate, they may request that the information be updated by writing to the address indicated in Article 9.3 "Data Controller".
· They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in Article 9.3 "Data controller".
· They can also request the portability of the data held by the Seller to another service provider.
· Finally, they can object to the processing of their data by the Seller
These rights, provided they do not conflict with the purpose of the processing, may be exercised by sending a request by post or e-mail to the Data Controller whose contact details are given above.
The controller must provide a response within a maximum of one month.
In the event of refusal to grant the Customer's request, the latter must be motivated.
The Customer is informed that in the event of refusal, he may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or seize a judicial authority.
The Customer may be asked to tick a box under which he agrees to receive informative and advertising emails from the Seller. He will always be able to withdraw his consent at any time by contacting the Seller (contact details above) or by following the unsubscribe link.
Article 10 - Intellectual property
The content of the www.tinkiet.net site is the property of the Seller and its partners and is protected by French and international laws relating to intellectual property.
Any total or partial reproduction of this content is strictly prohibited and is likely to constitute an offense of counterfeiting.
Article 11 - Applicable law - Language
These T&Cs and the resulting operations are governed by and subject to French law.
These T&Cs are written in French. In the event that they are translated into one or more foreign languages, only the French text shall prevail in the event of a dispute.
Article 12 - Disputes
For any complaint, please contact customer service at the Seller's postal or email address indicated in Article 1 of these GCS.
The Customer is informed that he may in any case resort to conventional mediation, with existing sectoral mediation bodies or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
In this case, the appointed mediator is ANM CONSO.
There are two ways to contact the mediator:
Either online at www.anm-conso.com
Or by post:
ANM CONSO
62 rue Tiquetonne
75002 Paris
The Customer provides the following information:
Full contact details (first and last name)
Their contact information: telephone and/or email address, postal address
The nature of the request
The statement and description of his dispute
All the documents and factual documents useful for understanding and analyzing the mediator file
Exchanges with the company attesting to an attempt to resolve the dispute directly with the professional concerned.
Their expectations regarding the action of the mediator and the solution they are considering.
In the event of representation by a third party (consumer association, lawyer, etc.), the power of attorney issued to the latter.
The Client is informed that he can also use the Online Dispute Resolution (RLL) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show
All disputes to which the purchase and sale transactions concluded in application of these GCS and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of law. common.